NORMAL OFFICE HOURS HAVE RETURNED! CLICK FOR MORE INFO!
rates banner
seperator

News

Hamakua FCU COVID-19 Status Update - May 30th, 2020.

Aloha Members,

This is an important message from your credit union:

NORMAL OFFICE HOURS ARE BACK!

Beginning Monday, May 18th, 2020 our hours are:

Monday – Thursday • 8:30 am – 4:30 pm

Friday • 9:00 am – 5:00 pm

Kupuna Hours: Wednesdays, 8:30 – 9:30

***SOCIAL/PHYSICAL DISTANCING AND FACE MASK RULES ARE STILL IN EFFECT***

As always, you can reach us by phone at (808) 964-5566.

We are STILL FOLLOWING the current best advice from our State and Federal agencies to minimize our risk of spreading the virus:

 

·         For everyone’s safety we are asking that all members wear a face covering while waiting in line outside or doing business in the credit union.

·         A limited number of members will be allowed into the building for teller transactions and loan department business.

·         Once in the building we are observing a six-foot space between staff and members.

·         Staff have stepped up the care and cleaning of employee desks and teller windows, the lobby area and other surfaces that are frequently touched.

·         We are carefully following good hand washing hygiene.

·         We invite all of our members to do the same in their own homes and places of business.

·         If you are sick or feel sick, please DO NOT come into the office. Depending on what you need we might be able to meet you at your car if you call ahead to the office at (808) 964-5566.

 

If at any time you feel that you want to minimize your visits to the branch, we invite you to instead take advantage of our many remote service options:

 

·         Be sure you have a current Account Password, phone number and valid email address in our system so that you can remotely sign loan and account documents.

·         Use our Virtual Branch Online Banking system to make share transfers and loan payments.

·         Call the credit union office to conduct your business if using Virtual Branch is not an option – we’re here for you!

·         Use your HFCU debit card for in-store and online purchases.

·         If you need to take out cash, you may do that for free at any American Savings or Hawaii National Bank ATM using your HFCU debit card.

·         It’s also a great time to make sure your payroll is set up for direct deposit to your HFCU account and that your loan payments are being made automatically.

We thank you for your continued patience and understanding during these challenging times as we all work to do our part to keep our community safe.

 

Please call us at (808) 964-5566 if you have any questions or concerns.

Coronavirus (COVID-19): Info from trusted sources.

CFPB: Five ways to recognize a Social Security scam.

From the Consumer Financial Protection Bureau

By Erin Scheithe –  FEB 18, 2020    

In July, we reported on a rise in scam attempts where Social Security beneficiaries were being asked to pay to reactivate, protect, or restore their benefits. Currently, Social Security scams are the most commonly reported type of fraud and scam, and according to the Social Security Administration’s Office of the Inspector General (OIG), these scams continue to evolve. The OIG is now warning the public that scammers are making phone calls and then following up with emails containing falsified documents aimed at convincing people to pay.

You may have received one of these calls – either a recorded voice or a person falsely claiming to be a government employee, warning you of an issue with your Social Security number, account, or benefits, including identity theft. The caller may threaten arrest or other legal action, or they may offer to increase benefits, protect your assets, or resolve identity theft if you provide payment using a retail gift card, cash, wire transfer, internet currency such as Bitcoin, or a pre-paid debit card. 

How to tell if it’s legitimate or a scam

Scammers are aware that people are catching on to their attempts, so they’re coming up with new ways to convince Social Security beneficiaries that their frauds are legitimate. Here’s what to watch for so you can protect yourself and others from Social Security scams.

1. Threatening arrest or legal action: If you receive a threatening phone call claiming that there‘s an issue with your Social Security number or benefits, it’s a scam. The Social Security Administration (SSA) will never threaten you with arrest or other legal action if you don’t immediately pay a fine or fee.

2. Emails or texts with personally identifiable information: If there’s a legitimate problem with your Social Security number or record, the SSA will mail you a letter to notify you of any issues.

3. Misspellings and grammar mistakes: If the caller follows up with emails containing falsified letters or reports that appear to be from the SSA or SSA’s OIG, look closely. The letters may use government "jargon" or letterhead that appears official in order to help convince victims, but they may also contain misspellings and grammar mistakes.

4. Requests for payment by gift or pre-paid card, cash, or wire transfer: If you do need to submit payments to the SSA, the agency will mail a letter with payment instructions and options through U.S. mail. You should never pay a government fee or fine using retail gift cards, cash, internet currency, wire transfers, or pre-paid debit cards. Scammers ask for payment this way because it’s difficult to trace and recover.

5. Offers to increase benefits in exchange for payment: Similarly, SSA employees will never promise to increase your Social Security benefits, or offer other assistance, in exchange for payment.

How to report a scam

If you think you’ve been the victim of a Social Security scam, report it immediately to the Federal Trade Commission (FTC) at FTC.gov/complaint  and to the SSA Office of Inspector General Fraud at oig.ssa.gov.

Protect others by spreading the word

We’ve worked with the SSA  and FTC  to create a fraud prevention placemat to help you recognize and prevent Social Security scams. You can order free copies of the placemat, both in English and Spanish, to use at a meal site or to share with friends and family. 

Because Social Security scams are increasingly common – even more common than IRS scams – it’s important to help educate others and raise awareness of these evolving tactics and how to identify and report scam attempts.

FTC: FREE Annual Credit Reports.

The Federal Trade Commission has great information HERE to guide you through ordering your FREE annual credit reports from each of the three credit reporting agencies.

FTC: Fraud alerts & credit freezes: What’s the difference?

From the Federal Trade Commission

February 13, 2020

by Lisa Weintraub Schifferle  

Attorney, FTC, Division of Consumer & Business Education 

 

Looking for ways to protect your identity? Two options to consider are fraud alerts and credit freezes. But what’s the difference?

A fraud alert makes companies verify your identity before granting new credit in your name. Usually, that means calling you to check if you’re really trying to open a new account. Placing a fraud alert is easy – you contact any one of the three nationwide credit reporting agencies (Equifax, Experian, TransUnion) and that one must notify the other two. A fraud alert is free and lasts one year.

A credit freeze limits access to your credit report so no one, including you, can open new accounts until the freeze is lifted. To be fully protected, you must place a freeze with each of the three credit reporting agencies. You’ll usually get a PIN or password to use each time you place or lift the freeze. A credit freeze is free and lasts until you lift it. 

Which is right for you? It depends on your personal circumstances. Both fraud alerts and credit freezes can make it harder for identity thieves to open new accounts in your name. With a fraud alert, you keep access to your credit. But freezes are generally best for people who aren’t planning to take out new credit. Often, that includes older adults, people under guardianship, and children.

spacer icon
 
 
 
 
 
 
THIRD PARTY SITE DISCLAIMER - By accessing the noted link you will be leaving the Hamakua Federal Credit Union website and entering a website hosted by another party. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the Hamakua Federal Credit Union website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Hamakua Federal Credit Union. CLICK OK TO CONTINUE OR CANCEL TO RETURN


Ok Cancel